1one Terms and Conditions – Gaming Platform Usage Guidelines

Welcome to 1one, an online gaming platform offering a wide range of betting categories including sports betting, live casino, slots, fish shooting games, bingo, and e-sports for Malaysian players. This Terms and Conditions document is a legally binding agreement between you ("Player") and 1one ("Platform" or "We").

By registering an account, logging in, or using any part of the 1one platform, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, together with our Privacy Policy and Responsible Gaming Policy.

1one reserves the right to modify, amend, or update these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest and currently applicable version of the terms.

To register and use the 1one platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• Not included in the category of individuals prohibited from using this platform under local laws.
• Has never had an account closed by 1one for fraud or prior terms violations.
• Registering in your own name and not on behalf of another person.
• Providing truthful, accurate, and complete information during the registration process.

A KYC (Know Your Customer) process will be conducted to verify your identity and age. Required documents may include your national ID, passport, or other recognised official documents. KYC verification must be completed before your first withdrawal can be processed.

Each player is only permitted to hold one (1) active account on the 1one platform. Owning or attempting to register additional accounts — whether using a different name, phone number, or payment details — is strictly prohibited and may result in:

• Immediate closure of all associated accounts.
• Forfeiture of all balances, bonuses, and pending withdrawals.
• Permanent ban from the 1one platform.

You are solely responsible for maintaining the confidentiality of your account password. Do not share your login credentials with anyone. 1one will not be liable for any losses arising from unauthorized access to your account due to your own negligence.

If you suspect your account has been accessed by another party, contact our support team immediately so your account can be secured right away.

1one supports a wide range of payment methods commonly used by Malaysian players, including local bank transfers (Maybank, CIMB, Public Bank), e-wallets (Touch 'n Go, GrabPay, Boost), and other methods listed on the platform.

Deposit:

• The minimum deposit amount is as stated on the deposit page within the platform.
• All deposits are processed within minutes of payment confirmation being received.
• Deposits must be made from an account or e-wallet registered in your own name.
• 1one is not responsible for deposit delays caused by third-party issues such as banks or e-wallet providers.

Withdrawal:

• Withdrawals to e-wallets such as Touch 'n Go and GrabPay are typically processed within 5 to 15 minutes.
• Withdrawals to local bank accounts are processed within 15 minutes to 1 hour on active banking days.
• Withdrawals must be made to the same payment method or under the same name used for the deposit.
• Full KYC verification is required before your first withdrawal is approved.
• 1one reserves the right to place a withdrawal on hold for security verification purposes if required.

1one offers a wide range of bonuses including a welcome bonus, cashback, reload bonuses, and seasonal promotions. All bonuses are subject to specific terms stated alongside each offer.

General terms applicable to all 1one bonuses:

• Each bonus has rollover requirements (rollovers) that must be met before a withdrawal is permitted.
• Bonuses may only be claimed by verified account holders who have completed the KYC process.
• Each bonus type can only be claimed once unless otherwise stated.
• 1one reserves the right to void any bonus if there are signs of promotional abuse.
• Risk splitting (risk-free betting using multiple accounts or opposing methods) is prohibited and may result in cancellation of all related bonuses and wins.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.

For full details on each active promotion, please check the Promotions which is updated on a regular basis.

All bets placed on the 1one platform are subject to the betting rules applicable to each game category. Specific rules for each sport, live casino, slots, fish shooting games, bingo, and e-sports are stated on their respective pages.

General betting rules at 1one:

• Confirmed bets cannot be cancelled except under specific circumstances such as match cancellation or a technical error acknowledged by the platform.
• In the event of a sports match suspension or cancellation, bets will be settled in accordance with the rules set for each league or competition.
• Displayed odds are the current odds at the time the bet is placed. Odds may change before the bet is confirmed.
• Technical errors in the odds or payout system will be resolved at 1one's discretion following an investigation.
• The use of automated software (bots) or any unfair method to place wagers is strictly prohibited.

As a 1one player, you agree to use the platform in a responsible and respectful manner. The following conduct is strictly prohibited:

• Attempted fraud in any form, including the use of another person's credit card or bank account details.
• Colluding with other players to deceive the system or other players.
• Money laundering or using the platform for any illegal activity.
• Exploiting technical vulnerabilities or system bugs to gain an unfair advantage.
• Abusive, threatening, or harassing language directed at support staff or other players.
• Sharing or selling your account to another party.

1one takes the protection of players' personal information seriously. All data is collected, stored, and processed in accordance with our Privacy Policy, which can be found on the Privacy Policy.

In summary, our privacy commitment covers:

• 256-bit SSL encryption for all data in transit.
• Storage of passwords in non-decryptable hashed form.
• Internal access controls – only authorized staff may view sensitive player data.
• No sale or sharing of personal data for third-party marketing purposes.
• Players' right to request a copy, correction, or deletion of their personal data.

Players may request account closure at any time by contacting the 1one support team. Before closing, please ensure all eligible balances have been withdrawn first.

1one reserves the right to suspend or close an account without prior notice under the following circumstances:

• Confirmation that the player is under 18 years of age.
• Registration information that is proven to be false or misleading.
• Detection of fraudulent activity or money laundering.
• Ownership of multiple accounts.
• Repeated violations of any terms in this document.
• Instructions from relevant legal authorities.

In the event of a suspension for investigation, valid funds will be returned once the investigation concludes and the account is cleared. The investigation period ranges from 3 to 14 business days depending on the complexity of the case.

The 1one platform is provided "as-is". While we strive to keep the platform running smoothly at all times, we cannot guarantee that the service will be free from interruptions, technical errors, or downtime at all times.

1one shall not be held liable for:

• Financial losses resulting from internet disruptions or device issues on the player's end.
• Betting outcomes influenced by information or statistics from external sources.
• Indirect, incidental, or consequential losses arising from use of the platform.
• Transaction delays caused by third parties such as banks or e-wallet providers.

Online gaming involves real financial risk. You are solely responsible for the betting decisions you make and any losses that may result. Please play within your financial means.

1one reserves the right to modify, amend, or replace any part of these terms at any time. Any material changes will be communicated via an in-platform notice or email to your registered address.

Continued use of the platform after updated terms take effect constitutes acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and withdraw all balances before the effective date.

All previous versions of these terms are no longer in effect once the latest version is published. The "Updated" date at the top of this page indicates when the current version took effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the 1one team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the 1one platform.
• Support Email: [email protected]
• FAQ: Refer to the page FAQ for answers to frequently asked questions.

Our support team is Malaysian-speaking and ready to assist you with a response time of under 2 minutes via live chat during peak hours. We are committed to resolving every complaint within 24 to 48 business hours.